All sales are final
Because digital products can be accessed, saved or downloaded immediately, all digital download, audio, interactive edition and digital-kit sales are final. The Unbroken Smile does not accept returns, exchanges or change-of-mind refund requests for digital products.
Please review the product description, format, device requirements, previews and sample pages before purchasing. If you have a question, The Unbroken Smile is happy to help before you buy.
Where checkout happens
The Unbroken Smile currently sends customers to the retailer named on each product page. Amazon, Etsy, Payhip and other retailers process payment and delivery. Their checkout terms also apply, and any request involving the charge itself must begin with the retailer shown on the receipt.
Print books and physical products
Print books and physical products are also final sale through The Unbroken Smile. If an order arrives damaged, is missing or contains the wrong item, contact the retailer shown on the receipt as soon as possible. That retailer controls shipping corrections and replacement decisions. If you cannot identify where to begin, email The Unbroken Smile with the retailer name and order number, but never send a full payment-card number.
When something is genuinely wrong
Final sale does not mean you will be left without help. If you were charged twice, received the wrong file, cannot open a file on a device specifically listed as compatible, or the download itself is corrupted, contact the retailer and The Unbroken Smile within seven days. The first goal will be to correct access or replace the file. A refund will be considered only when required by law or when the retailer determines one is appropriate under its own policies.
Before buying
- Confirm whether the listing is print, digital, audio or interactive.
- Review device and software requirements.
- Use the real interior previews and free samples when available.
- Ask questions before purchase if accessibility or compatibility is uncertain.
Download and access help
Include the product title, retailer, order number and a description or screenshot of the problem. Do not include passwords, medical information or full payment details. The Unbroken Smile will help identify the correct file or access instructions, while the retailer remains responsible for the transaction itself.